Balancing Digital and Physical Delivery

Balancing Digital and Physical Delivery

Show notes

In this episode, Sean and Gina discuss post-COVID consumer trends and how banks are successfully balancing digital engagement with physical delivery. As consumers increase their online and mobile usage, banks are investing in those experiences. And while digital may have been banking’s roadmap pre-COVID, it has even more urgency now. As the industry shifts to meet these demands, the role of the branch remains critical for acquisition and growth, so banks must look at formats and optimization as they move toward a more ideal omnichannel state.

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