As industry conferences return live and in-person, we’re back on the speaking circuit and learning anew what’s on the minds of banking leaders. In this episode, Sean and Gina discuss themes coming out of major banking conferences like Future Branches and how the war for talent is presenting real challenges for banks and credit unions in our new pandemic normal. They dig into recent data on branches and find that the numbers of closures don’t tell the full story of institutions rationalizing and reinvesting in their overall network – where a decrease in branches can actually create a net increase in experience. Armed with real-world examples, they discuss innovative ways that institutions are getting more efficient while upgrading the service to their clients at the same time and discuss how banks embrace innovations like digital solutions and ITMs to future-proof their organizations.
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