The Intersection of Trust and Technology in Banking
In this episode, Sean and Gina discuss the intersection of trust and technology. The acceleration of consumer use of digital through COVID has made commoditization and lack of trust dual risks for financial institutions. But new data shows that business overall has become the primary trusted institution for consumers in the pandemic era, providing a real opportunity for banks and credit unions to build on a trusting relationship. They address practical solutions where the value of community institutions in real trust-building can be balanced with just enough technological sophistication for servicing customer needs conveniently and efficiently.