In this episode, Sean and Gina discuss how COVID has served as low tide, exposing whether a bank's fundamental elements – like the brand and branch network – are up to the challenge. They take a listener question about how he can help his community bank and discuss banking's oppenness to change in this moment. Sharing success stories, they discuss banks leveraging their spheres of influence and remaining focused on customer-centric experiences, even as the industry prioritizes efficiency.
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