What’s Old Is New Again: Banking’s Balance of People and Technology
In this episode, Sean and Gina discuss some of the challenges facing banking in our post-pandemic future. Most notably is staffing as banks and credit unions meets consumer demand for efficient transactions via updated digital options while still having branches close by for those more complex and consultative banking needs. Attracting higher-skilled bankers requires a real investment for banks and a commitment to move beyond traditional teller-based banking models. Banking’s growth mandate means banks must balance ways to grow in new markets and be more efficient in more legacy markets, providing a blend of tools and advice consumers need to spend and save better.